Shipping Information
Style Barbados ("we" and "us") is the operator of (https://catherinerocheforddesigns.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Order Processing
catherinerocheforddesigns.com is committed to excellence, and the full satisfaction of our customers. catherinerocheforddesigns.com proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as quickly and as efficiently as possible. Please consider any holidays that might impact delivery times. catherinerocheforddesigns.com also offers same day dispatch.
All orders for our products are processed and shipped out in 3-5 business days. Orders are not shipped or delivered on weekends or holidays. Once/as soon as your online purchase is complete/goes through, we will send you/you will receive a confirmation of purchase/purchase confirmation by/via email
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Delivery Terms
Domestic / Local Delivery (Barbados)
Delivery Time & Costs
In general, domestic shipments are delivered the same day the order processing is complete.
We offer the following shipping options - you will be asked to select a shipping method at checkout.
- Local courier
Tracking Notifications
Our local courier will contact you to arrange delivery time and other details.
International Delivery
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
We use BPS/DHL for all international deliveries. Rates are calculated based on destination and weight of package. All additional taxes, customs and import duties levied by the client’s local government are the responsibility of the client.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
USA & Canada
We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Currently, we are unable to ship to P.O. boxes or to US military addresses.
UK & Europe
We are finalizing the details to support shipping direct to you. If you are travelling to Barbados or to the Caribbean, please contact us to make special arrangements.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Duties & Taxes
Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Style Barbados encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Style Barbados at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
Delivery Address
Change Of Delivery Address
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
Undeliverable Orders
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.
Damages
Parcels Damaged in Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Customer service
For all customer service enquiries, please email us at care@catherinerocheforddesigns.com